Steps validating questionnaire
Examples of non-testable research questions are: What do customers feel is fair price for the new product? How do customers feel about the quality of our products?What are employee's attitudes towards the new management? Respondents' answers to these questions can be summarized in descriptive tables and the results might be extremely valuable to administrators and planners.There are basically two kinds of research questions: testable and non-testable.
"Non-testable" means that the research question cannot be answered by performing a statistical test.
The answers to these questions might be important to know, but the decision making criteria does not involve a statistical test.
The null hypothesis is created from the hypothesis by adding the words "no" or "not" to the statement.
For example, the null hypotheses for the two examples would be: There is no significant relationship between a customer's age and their level of satisfaction with the service.
It doesn't matter if it's survey for program evaluation, government, health care, education, or a nonprofit agency. Once you know the rules for designing questionnaires, you can create any kind of customer satisfaction survey or employee opinion survey. The process of goal definition begins by down the broad and general goals of the study.